A company is shooting a television commercial about airline change fees and wants to feature real travelers telling their true stories about being stuck with change fees.
If you have a moderately recent story of getting stuck with a change fee, they might be interested in having you appear in one of their commercials. They pay Screen Actors Guild rates (I think this means several hundred dollars, maybe even more) and may cover your travel costs to get you to Los Angeles (or possibly somewhere in Texas).
You need to be able to prove the truth of your story (eg things like tickets or credit card charges/statement).
Here's a PDF that sets out more about what they're looking for and how to apply.