Continental has finally joined the rest of its airline brethren in charging for food in coach class on flights. There are many reasons why it might do this, from the obviously venal 'so we can make more money' to the anticipatory 'we're about to become United Airlines anyway so who cares', and so on.
But instead, Sandra Pineau-Boddison, Continental’s vice president of food services, said in a statement quoted here 'The new menu is a direct result of feedback from our customers, who told us they wanted more food choices on our flights'.
If you are one of these people who allegedly told Continental that you wanted more food choices on board and were happy to pay for them, please comment below and 'fess up. But failing a rush of people saying "Oh yes, I'm pleased to now pay for Pringles chips, Jimmy Dean sausage, egg and cheese sandwiches and 'gourmet' cheese plates", one has to wonder, ahem, how accurate Sandra's statement is. I'm sure that anyone and everyone would appreciate extra food choices, but I wonder how many of the people surveyed said they'd be happy to pay up to $8.25 per food item.
Also, a question to her. Now that you've responded so 'positively' to your customers' request for more choices of food, can you guarantee that all food items will be available to all passengers on all flights? It has been my experience that airlines are more likely to run out of food they sell on a flight than they formerly would run out of food they used to give away.