Strangely, there are no mentions of bad airlines, or listings of the world’s worst airlines. About the closest we come to that is the section for ‘Most Improved Airline’ – going this year to Garuda.
Notable winners include best low-cost airline (AirAsia, followed by Air Berlin), best Transatlantic airline (Virgin Atlantic followed by British Airways and Lufthansa) and best transpacific airline (Cathay Pacific, followed by Singapore Airlines). Interestingly, Asiana only managed to come third in the best transpacific airline category, even though placing first overall.
The awards are so segmented that in some categories, almost every airline is a winner – for example, the Best Australia/Pacific Airline gives awardsfor to all three international carriers from NZ and Australia – Air New Zealand, Qantas and V Australia. Three awards are also given in the ‘Best Airline Alliance’ category, which means that the third best (Skyteam) is also the worst, being as how there are only three airline alliances of note.
In total, 35 airlines won some sort of ‘best’ award, and plenty more were runners up. The top ten airlines were judged to be :
- Asiana Airlines
- Singapore Airlines
- Qatar Airways
- Cathay Pacific
- Air New Zealand
- Etihad Airways
- Qantas Airways
- Thai Airways
- Malaysia Airlines
Awards were based on surveys received from more than 17.9 million air travelers, who took part in the 10 month survey, between July 2009 and April 2010. Skytrax have been issuing these awards since 1999.
More details of the awards here.